Tuesday, December 16, 2008

In Case You Were Wondering How the DSL Installation Went

Yesterday, I went to the SureWest office to pick up my modem for the DSL. We weren't on the schedule. *twitch-twitch* But the kind lady still gave me my modem and told me I should have SERVICE by 8 PM. *smile*

Home again. Home again. Jiggedy-jig. J-Teen plugged the plugs. What a good and competent child he is! *smile* We began our OC checking of the connection. (Do we have SERVICE yet? Not yet. Do we have SERVICE yet? Not yet. Do we have SERVICE yet? Not yet. *twitch-twitch*)

At nine o'clock I called tech support and was placed on hold while someone walked the portable over to the tech guy in India. *twitch* When I had difficulty with Mr. Tech's accent, he was kind enough to repeat each instruction for me two or three times. Repeatedly he had me type "ipconfig" which he would spell out for me each time. [I as in India. P as in Paul. C as in Charley. O as in ornery. N as in nightmare. F as in ... failure. I as in India. G as in getting-nowhere.] He sent me hither and yon, through various files and secret spots within my mysterious machine. Finally, he asked me to get a pencil and paper and bade me write the numbers 20358. Ah, the key, a code to unlock my dormant DSL! *smile* Alas, 'twas but a ticket number; someone would be calling me tomorrow. He thanked me for choosing SureWest and hung up. *twitch, twitch*

After my tantrum, I connected to the Internet using my dysfunctional dial-up, posted the previous post, and brushed up on my Lamaze breathing techniques. *deep, cleansing breath*

At about eleven, after a bit more OC checking ("Do we have SERVICE yet? Not yet. Do we have SERVICE yet? Not yet. Do we have SERVICE yet? Not yet.), I decided to try tech support again. I was again placed on hold while someone walked the portable over to...Fresno! OMGosh! She speaks English. Clearly. Be still, my heart! Literally, five minutes later, she had me delete the dial-up connection from my Internet options. AND IT WORKED! I had SERVICE! *smile* Ms. Tech seemed a little nervous as I pledged my undying gratitude and love, but then she remembered her lines. She thanked me for choosing SureWest, and hung up.

6 comments:

Annette Lyon said...

Hallelujah!

J said...

hajulellah!

Heidi Ashworth said...

Yikes--the twitching is contagious! I'm sitting here just twitching away in sympathy! But really, all's well that ends well, right? Right? Is this thing working? (ahhhhh, nutz!)

Sue said...

YES!!!!! Welcome back, my friend.

e said...

Yes, hallelujah. :)

The Motherboard said...

Hallelujah! Praise Allah! Pass the egg nog!